Frequently Asked Questions (FAQ'S)

Q:What if I changed my mind after placing the order?

A: We do not offer refunds or accept returns for change of mind or if you have made an incorrect purchase. Please make sure to carefully review all products and services before making your purchase.

Q: What if I received the wrong item or my order is incomplete?

A: If you receive an incorrect item or your order is incomplete, please contact us immediately. We will work with you to resolve the issue and ensure that you receive the correct item(s).

Q: How long does it take to receive a refund?

A: We do not offer refunds for any reason, except in cases of damaged or defective products. If you are eligible for a refund, please allow 5-10 business days for processing.

Q: Do you offer exchanges?

A: We do not offer exchanges at this time. If you have received a damaged or defective product, please contact us immediately so that we can assist you in resolving the issue.

Q: What if my product is damaged during shipping?

A: If your product is damaged during shipping, please contact us immediately. We will work with you to resolve the issue and arrange for a replacement if necessary.

Q: Can I cancel my order?

A: Unfortunately, we cannot cancel orders once they have been placed. Please make sure to carefully review all products and services before making your purchase.

Q: What if I have a complaint about the product or service I received?

A: We take all customer complaints seriously and will work with you to resolve any issues you may have. Please contact us at aaagraphicdesigncompany@gmail.com if you have any concerns about our products or services.

Q: Can I return a product if I change my mind?

A: No, we do not accept any returns. All sales are final. Please review all products and services carefully before making your purchase.

Q: What if the product is damaged or defective?

A: In the event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue as quickly as possible.

Q: Will I get a refund for a damaged or defective product?

A: We do not offer refunds for any reason. However, if the product is eligible for return or exchange, we will work with you to find a satisfactory solution.

Q: Who is responsible for the cost of returning the goods?

A: If the product is eligible for return or exchange, you are responsible for the cost and risk of returning the goods to us. We recommend using an insured and trackable shipping method.

Q: Can I return a gift that was given to me?

A: If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Q: What if I have further questions about the Returns and Refunds Policy?

A: If you have any questions or concerns about our Returns and Refunds policy, please contact us at aaagraphicdesigncompany@gmail.com. We are committed to providing you with the highest level of customer service and will do everything we can to assist you.